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News : Holden Appoints Peter Jamieson to Executive Director of Customer Experience
Melbourne, Australia, Feb 15, 2016 -- Holden has made its latest move in restructuring the division to further focus on the Australian consumer. General Motors Holden has appointed Peter Jamieson to executive director of customer experience. More importantly, the position also moves into its own division and stand-alone function to better focus on the customer.
Jamieson will join the Holden Senior Leadership Team and report directly to Holden Chairman and Managing Director, Mark Bernhard.
"Holden is an Australian icon and personally it’s very energizing to be able to join the company at this pivotal time. I’m looking forward to working with a passionate team to build a winning future for one of Australia’s great companies," Jamieson remarked following his appointment.
Jamieson comes from a background in telecommunications, where he held many senior finance and operational roles at Telstra. He is commended with refocusing the company into a customer-centric operation.
"Peter brings a customer-centric mindset and outstanding credentials to Holden. With a wealth of experience, Peter joins a Holden team committed to reinventing the brand, focussing on our customers and launching 24 new vehicles by 2020," Bernhard said.
"[His] deep experience and commitment to the customer will bring fresh ideas and insights to Holden’s Customer Experience strategy and he will play a critical role in our business. We are excited to welcome an executive of Peter’s caliber on board," Bernhard added.
Jamieson will begin his new role effective February 29.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Published: Thursday, February 18, 2016