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News : Crisis Support Services of Nevada Call Center Offers a Supportive, Encouraging and Free Resourced

#contactcenterworld

Reno, NV, USA, May 1, 2020 -- COVID-19 has caused increased social distancing and self-isolation, and many Nevadans struggle to cope with the stress and anxiety of the pandemic. These feelings of fear are taking a toll on people’s mental and physical health and well-being.

To help guide and support those in need, Crisis Support Services of Nevada (CSSNV) in partnership with Nevada Department of Health and Human Services (DHHS) and Division of Public and Behavioral Health (DPBH), wants to remind Nevadans that there are resources available to help them cope and develop strategies to reduce stress of all kinds.

Home but Not AloneHome but Not Alone

CSSNV’s 24/7 Call Center is a free service available to all Nevadans. Increased social isolation is already difficult for most and CSSNV provides no-cost confidential and compassionate support to people in need, including those dealing with depression, suicidal thoughts, problems with elder abuse, substance abuse, domestic violence, sexual assault, child abuse or any other crisis they may be experiencing.

The phone number is 1-800-273-8255 or text CARE to 839863. Spanish-speaking call center representatives are available. Family members, caretakers or friends also may know someone that needs support and are encouraged to call or text.

"The COVID-19 crisis is causing much strain and stress on individuals and families," said Rachelle Pellissier, MPA, executive director at Crisis Support Services of Nevada. "Suddenly, parents have to juggle between homeschooling their children, others may have lost their jobs or are trying to work from home and maintain high productivity levels, and the list goes on. We want all Nevadans to know that they don’t have to go through this alone. Social distancing, dealing with bad news and coping with everyday life in general can be anxiety-inducing for many people. They can always access free, confidential and caring support 24/7 with our resources."

The CSSNV Call Center is considered to be one of the longest continuously operating crisis centers in the country. Last year, CSSNV helped more than 83,000 people through their hotline, text line and in-person advocacy services.

"When faced with social distancing, financial instability, or concerns about your health and the health of others it’s normal to have a range of feelings including sadness, anxiety, anger, and loneliness. Reaching out and staying connected to others can help you and loved ones manage these feelings and work through stressors," said Dr. Stephanie Woodard, senior advisor on behavioral health for the State of Nevada Department of Health and Human Services. "Crisis Support Services of Nevada provides a critical connection for all Nevadan’s who are struggling. Caring, compassionate people are available to listen or text anytime."

CSSNV offers specific resources and help for individuals who are dealing with depression and suicide, sexual assault, substance abuse, domestic violence, elder abuse, child abuse or any other crisis. They also have resources for LGBTQ+, military and youth communities.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nevadabusiness.com


About Crisis Support Services of Nevada:
CSSNV is an independent nonprofit agency established in 1966 under our original name Crisis Call Center. CSSNV is funded by government grants, individual donations and fee-for-service contracts with local agencies. To reflect expanded services, we rebranded to our current name, Crisis Support Services of Nevada, in 2018, but the Crisis Call Center, as well as Sexual Assault Support Services, still exists under the new umbrella.
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Today's Tip of the Day - Hours Of Access

Read today's tip or listen to it on podcast.

Published: Monday, May 4, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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