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News : Crisis Support Services of Nevada Call Center Offers a Supportive, Encouraging and Free Resourced

#contactcenterworld

Reno, NV, USA, May 1, 2020 -- COVID-19 has caused increased social distancing and self-isolation, and many Nevadans struggle to cope with the stress and anxiety of the pandemic. These feelings of fear are taking a toll on people’s mental and physical health and well-being.

To help guide and support those in need, Crisis Support Services of Nevada (CSSNV) in partnership with Nevada Department of Health and Human Services (DHHS) and Division of Public and Behavioral Health (DPBH), wants to remind Nevadans that there are resources available to help them cope and develop strategies to reduce stress of all kinds.

Home but Not AloneHome but Not Alone

CSSNV’s 24/7 Call Center is a free service available to all Nevadans. Increased social isolation is already difficult for most and CSSNV provides no-cost confidential and compassionate support to people in need, including those dealing with depression, suicidal thoughts, problems with elder abuse, substance abuse, domestic violence, sexual assault, child abuse or any other crisis they may be experiencing.


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The phone number is 1-800-273-8255 or text CARE to 839863. Spanish-speaking call center representatives are available. Family members, caretakers or friends also may know someone that needs support and are encouraged to call or text.

"The COVID-19 crisis is causing much strain and stress on individuals and families," said Rachelle Pellissier, MPA, executive director at Crisis Support Services of Nevada. "Suddenly, parents have to juggle between homeschooling their children, others may have lost their jobs or are trying to work from home and maintain high productivity levels, and the list goes on. We want all Nevadans to know that they don’t have to go through this alone. Social distancing, dealing with bad news and coping with everyday life in general can be anxiety-inducing for many people. They can always access free, confidential and caring support 24/7 with our resources."

The CSSNV Call Center is considered to be one of the longest continuously operating crisis centers in the country. Last year, CSSNV helped more than 83,000 people through their hotline, text line and in-person advocacy services.

"When faced with social distancing, financial instability, or concerns about your health and the health of others it’s normal to have a range of feelings including sadness, anxiety, anger, and loneliness. Reaching out and staying connected to others can help you and loved ones manage these feelings and work through stressors," said Dr. Stephanie Woodard, senior advisor on behavioral health for the State of Nevada Department of Health and Human Services. "Crisis Support Services of Nevada provides a critical connection for all Nevadan’s who are struggling. Caring, compassionate people are available to listen or text anytime."

CSSNV offers specific resources and help for individuals who are dealing with depression and suicide, sexual assault, substance abuse, domestic violence, elder abuse, child abuse or any other crisis. They also have resources for LGBTQ+, military and youth communities.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nevadabusiness.com


About Crisis Support Services of Nevada:
CSSNV is an independent nonprofit agency established in 1966 under our original name Crisis Call Center. CSSNV is funded by government grants, individual donations and fee-for-service contracts with local agencies. To reflect expanded services, we rebranded to our current name, Crisis Support Services of Nevada, in 2018, but the Crisis Call Center, as well as Sexual Assault Support Services, still exists under the new umbrella.
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Today's Tip of the Day - Research Before You Buy

Read today's tip or listen to it on podcast.

Published: Monday, May 4, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Hello Direct

Poly, Jabra, EPOS, JPL, Cisco, Logitech
We offer a broad portfolio of headsets to include Headsets with QD (Quick Disconnect), DECT and Bluetooth wireless headsets, USB Headsets, Zoom and Microsoft Teams Certified Headsets, UC headsets, Contact Center headsets, Work From Home headsets, hybrid work headsets, and more! We supply all headset accessories to include ear cushions, mic screens, lapel clips, training-y cables, interface cables, EHS cables, replacement parts, and more.
Hello Direct offers headset Refresh and Voice Testing Services and a new UVC Sanitize Service where we use our commercial UVC cabinets to sanitize your headsets and handsets with UVC light technology.

6.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

7.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

8.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

9.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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