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News : Home Group Adopt Australian Call Centre Technology
Newcastle upon Tyne, UK, September, 2015 -- An IT project between two North East companies – Technology Services Group (TSG) and Home Group – has prompted a fact finding visit from the Australian office of Nintex, who created the workflow and forms technology on which the project is based.
IT providers TSG configured a system for housing provider Home Group’s customer services centre to deal with in-bound calls from its customers efficiently. To enable immediate use the system was initially deployed as a cloud based solution on Microsoft Office 365 before being migrated across to Microsoft SharePoint to fit in line with Home Group’s preferred on-premise IT strategy.
The assembled system is integrated with workflow and forms developed on the Nintex platform. These will help Home Group gain and interact with all of the necessary information required to act appropriately on each call and effectively service every customer.
"Home Group is using Nintex workflows and forms with SharePoint to increase the productivity of its Customer Service Team and better serve its customer base," said Nintex’s VP of partner strategy & programs Josh Waldo. "The Home Group team is also using Nintex forms as a step-by-step discussion guide when speaking to customers which is a great new use case for the technology."
Posted by Veronica Silva Cusi, news correspondent
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About Home Group:
Home Group is a large housing provider, offering a range of homes to buy and rent across the UK.
Published: Monday, September 21, 2015