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News : Home Health Care Company Starts Coronavirus Call Center

#contactcenterworld

Sarasota, FL, USA, March, 2020 -- Amid uncertainty around coronavirus, Doctor’s Choice Home Care Inc. has activated a triage call center staffed with a team of clinical professionals.

A statement says the team from the Sarasota-based company will work to help ease anxiety and panic among the public, as well as provide pertinent information and credible answers about the virus.

The triage call center is available 24 hours a day, seven days a week. It is available to patients and their families, concerned citizens, hospitals, skilled nursing facilities, assisted living facilities and long-term acute care hospitals.

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"We must to come together and support each other as a community now more than ever," says Doctor’s Choice Home Care CEO and President Sandy Bell in a statement. "It’s uncertain how long these circumstances will last but for the foreseeable future, we’re willing to do whatever possible to help our community remain calm and informed and provide a caring voice to all."

To contact Doctor’s Choice at its triage call center with questions or concerns, call 833-AT- DOCTOR’S (283-6286) and select option one.

Doctor’s Choice Home Care is an independent home care agency providing care for hospital-to-home transitions, recovery and the management of chronic illnesses.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessobserverfl.com


Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 24, 2020

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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