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News : Home Instead Australia Leverages SugarCRM to Improve Care Delivery and Engagement With Seniors

#contactcenterworld, @sugarcrm

Cupertino, CA, USA, Nov, 2020 -- SugarCRM Inc., a provider of time-aware customer experience (CX), announced that Home Instead Australia has expanded its relationship with SugarCRM through extended use of its time-aware CX platform to deepen its engagement with clients, their families and the community and to deliver more personalised care and experience.

With the growing number of seniors increasing sharply, Home Instead Australia’s commitment towards supporting seniors, their families and the communities remain unwavering. They understand that great care outcomes and services start with understanding their clients and the community, and the best way is to engage with them at a deeper and personalised level.


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"We pride ourselves with the level of high quality, relationship-based in-home care services that are rendered by our highly-skilled and trained caregivers," said Justin Toon, Director – Information Technology, Home Instead Australia. "Our expanded use of SugarCRM’s CX platform will greatly enhance our ability with a clearer view of our clients’ journey and their engagement with us. It will allow us to become more deeply engaged with current clients, drive stronger relationships with them as well as increase our reach into the community."

Home Instead Australia will continue to leverage Sugar Sell, Sugar Serve and Sugar Connect and expand use across the team to capture, track and analyse data used to develop relationships at every stage of their engagement with clients and families. The data will also be used to drive market segmentation and for more personalised interactions and care information through Sugar Market’s marketing automation capabilities, together with Sugar Customer Journey Visual Task Manager.

"Our society is ageing globally, and it is important we understand how senior care can be tailored based on a deeper connection and understanding of what they need. We are proud to work with Home Instead Australia and be their long-time partner towards bringing more specialised care into the community via their in-home care services and more," commented Jason du Preez, SVP and GM, Asia Pacific, Sugar CRM. "At Sugar, we believe in working with customers to create a clear view of their customers and with great understanding comes improved communications, increased engagement and growth through the use of Sugar’s time-aware CX platform."

In order to support effective care continuum as well as sustainable care models, Home Instead Australia will be looking at future considerations including Sugar’s AI-enabled capabilities to predict, forecast and take actions to enhance its business models.

#contactcenterworld, @sugarcrm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About SugarCRM:
Company LogoSugarCRM makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 700,000 end users in 80 languages. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, November 12, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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