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News : Samsung Electronics Launches Customer Service Plaza in Delhi
Bangalore, India, Aug 4, 2014 -- Samsung Electronics, has announced the launch of its flagship customer service plaza, a concept that aims to deliver sales service exclusively for Samsung customers.
B.D. Park, president and CEO, Samsung South-West Asia said: "At Samsung, our strengths lie in understanding our customers' requirements and innovating to meet them continuously. With the launch of our flagship customer service plaza, we hope to establish an industry benchmark for premium customer service. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive our brand loyalty."
The expansive 26,000 sq. ft. flagship centre in Delhi is located strategically in Okhla, and will be operational on all seven days with extended working hours till 8 pm.
It is equipped with customer interaction areas and that has the capacity of simultaneously handling 30 one-on-one customer interactions.
The customer service plaza introduces a new service approach with live repairs in front of the customer to ensure complete transparency in terms of repair charges and parts replacement.
Each Plaza will have three distinct zones - the Greeting Zone, Consulting Zone and Interactive Repair Zone. The Greeting Zone will be the first interaction point for the customer followed by the Consulting Zone that offers accessible and convenient stations for customers to receive quick service solutions. The Interactive Repair Zone will provide facility for personalized repair in front of the customer.
Going forward, Samsung plans to extend the concept to major cities to further strengthen its service network across India. Samsung now also offers remote support through 3G technology for Smartphones and Smart TVs. Additionally, a pick and drop facility is also available for select flagship Smartphone models.
Posted by Veronica Silva Cusi, news correspondent
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About Samsung Electronics:
Samsung Electronics Co., Ltd. is a South Korean multinational electronics company headquartered in Suwon, South Korea.
Published: Tuesday, August 5, 2014