News : City of Martinsville Improves Customer Experience with Avaya OneCloud Unified Communication
Santa Clara, CA, USA, May 13, 2019 -- Avaya Holdings Corp. (NYSE: AVYA), a global provider in solutions to enhance and simplify communications and collaboration, announced that the City of Martinsville has implemented the Avaya OneCloud platform to create a unified cloud solution for the city’s business communications to create better experiences for their customers and generate additional revenue.
Best known for its NASCAR Speedway, the City of Martinsville is a full-service government services organization with city-owned and operated utilities including a high-speed, high-capacity fiber optic and telecom system; accredited Police, Fire, and Sheriff’s Departments; and a city government that is highly focused on anticipating and responding to the needs of citizens.
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Through implementing Avaya OneCloud solutions integrated with AWS and Avaya’s strategic consulting partnership with Ronco Communications, the city was able to provide enhanced communications and telephony with security and redundancy capabilities providing superior service and peace of mind to users and businesses across the municipality.
"We pride ourselves on the services we provide to our customers, and without a high level of business communications, you can’t deliver experiences that matter," Jared Pruett, network engineer, City of Martinsville. "Avaya has made everything easy and efficient. As a voice and Internet provider, the city of Martinsville has more on its plate than most. Avaya stepped in to ensure the city not just provided a scalable solution, but the best possible service for the best possible customer experience. I never have to worry about the level of service they provide to us. We’re in constant communication and the city always feels that our needs are met."
"We have had a long-standing relationship with the City of Martinsville – providing support services for their core infrastructure," said Chris Wasp Jr., CEO, Ronco Communications. "The City is incredibly innovative and has created a world-class solution that provides seamless communication tools to benefit their community."
Posted by Veronica Silva Cusi, news correspondent
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