News : Homebell Accelerates Expansion with Cloud Technology from NewVoiceMedia
San Francisco, CA, USA, February, 2017 -- NewVoiceMedia, a global provider of inside sales and contact center technology, announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact center agents’ efficiency in less than six months with NewVoiceMedia’s ContactWorld for Service platform.
The company selected NewVoiceMedia’s ContactWorld solution to replace its unreliable and restrictive telephony. The cloud contact center platform integrates seamlessly with Salesforce and is designed to scale as rapidly as the business and deliver sales and service excellence.
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Maximilian Deuber, Head of Product Management at Homebell, comments, "Our previous telephony was so restrictive, we couldn’t even offer customer service after 6pm, when we should’ve been at our busiest making outbound calls to suppliers and home owners. We wanted a much better way of communicating with our customers and partners with the flexibility and scalability that cloud systems provide. ContactWorld is super reliable and the great data and reporting means we can now prove we’re an excellent company! We’re very happy with the service from NewVoiceMedia and all the benefits we’ve experienced from the platform, and we can now add new licences and open operations quickly in new markets – essential for a rapidly growing business like Homebell."
Jonathan Gale, CEO of NewVoiceMedia, adds, "We are incredibly proud to have helped the company accelerate its international expansion. Our technology is attracting high-growth businesses like Homebell as we’re relentlessly committed to driving innovation that is revolutionizing the way they connect with their customers and prospects. And as a cloud solution, ContactWorld will continue to support Homebell throughout its rapid future growth."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Monday, February 13, 2017
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