Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : HomeServe USA Opens New Call Center and Customer Operations Facility in Chattanooga

#contactcenterworld

Chattanooga, TN, USA, April 25, 2018 -- HomeServe USA, a provider of home emergency repair solutions, officially opened its new 45,000-square foot Customer Center of Excellence in Chattanooga, Tennessee. HomeServe USA CEO John Kitzie was joined by Tennessee Department of Economic and Community Development Commissioner Bob Rolfe, Chattanooga Mayor Andy Berke, Hamilton County Mayor Jim Coppinger, Chattanooga City Councilmember Carol Berz and members of the Chattanooga Area Chamber of Commerce to cut the ribbon on the new facility.

"We chose Chattanooga for our call center operations in 2010, and we have since expanded here three times, because of the great support we have received from our champions in the state and local government," said HomeServe CEO John Kitzie during his opening remarks. "We’ve always felt welcome here. We appreciate the commitment ‘Team Tennessee’ has made with us, because this is the type of public-private partnership that will benefit the Chattanooga community for years to come."

The new location will allow for an estimated 175 additional jobs over time in the company’s Chattanooga location. HomeServe, which protects its customers across the U.S. and Canada from the financial burden and stress of an unexpected home repair, first opened a customer service center in Chattanooga in 2010 with 35 employees.

The new facility features a high-tech service delivery Network Operations Center with new data analytics tools and systems that allow HomeServe to better serve its customers by more efficiently responding to their needs. The facility not only will expand HomeServe’s customer service capabilities through more representatives and resources – meaning an even quicker response to emergency calls – but will also allow HomeServe to more efficiently manage its employed and contractor network and get help to customers more effectively.

"We’ve grown because of the promise our employees make every day for our customers – to deliver a high-quality customer experience. Customers always have been and always will be at the heart of everything we do at HomeServe," said Kitzie during the ribbon cutting ceremony. "We have great products that homeowners around the country value, and employees who are fully committed and passionate about serving our customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About HomeServe USA:
Company LogoHomeserve provides insured repair solutions and emergency services to the home. They work with a wide range of major business partners in the utilities, appliance manufacturing, retail and household insurance sectors to offer a total service of warranty marketing, repair and maintenance solutions right across the nation, Europe and worldwide.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Friday, April 27, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =