Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Honduras Appears to Gain from StarTek’s Closure in Costa Rica
July 1, 2014 -- Costa Rica has again been rocked by the departure of a global services-related player – this time StarTek plans to shutter operations in Heredia and lay off more than 500 employees.
The Denver, Colorado-based call center firm has stated in a press release that it would soon organize a job fair to help its employees find other jobs. StarTek’s Heredia site provided customer relations and technical support to mainly telecom companies in the United States. (T-Mobile is widely known in industry circles as one of Startek’s lead customers.)
"The last day of operation is planned for August 30, 2014," stated the BPO provider, adding that it had already notified its decision to all employees in the Central American country.
The U.S. firm has not disclosed the precise reason for closing its operation. "The difficult decision to close our Heredia site was made as part of our strategic plan to optimize our capacity and continue building upon the efficient solutions we provide our clients," said Chad Carlson, president and CEO, in a statement.
When asked today by Nearshore Americas why Startek was shutting down, Rosemary Hanratty, spokesperson for Startek, wrote in an email: "There were many factors in the decision I am not aware if the wage inflation in Costa Rica played a role."
The US call center firm had hinted at such a move in one of its recent statements. "We recognized important losses in our Latin America segment associated with the furniture, fixtures and leasehold improvements at our site in Costa Rica after an impairment analysis indicated estimated future cash flows were insufficient to support the carrying values," stated the company in one its past financial reports.
"I have not had a chance to speak to anyone in StarTek yet, but I believe the lure of cheaper locations in the nearshore region could be a reason for StarTek to close down operation in Heredia," Ryan added.
"StartTek can find good quality agents in Honduras, which is also much cheaper location than Costa Rica."
When asked about further expansion Honduras, Hanratty stated: "Several of our sites will see an increase including Honduras and we are not sure at this time how many and which site has been determined."
StartTek may even shift a small portion of its operation to the United States but that is a very distinct possibility, said Ryan, adding that the company’s financial performance had improved in the past one year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From StarTek
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Friday, July 4, 2014