Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Goverment Set to Revive Helpline to Stem Cases of Suicide
Kota, India, Dec 31, 2015 -- The stakeholders in Kota have pledged to contain suicidal tendencies among the vulnerable coaching students.
District administration, in association with managers of coaching institutes and technical experts, will revive the helpline which was operational until last year.
"The helpline will be operational soon. I have already started working on the modalities and expect to launch it at the earliest," said district collector, Ravi Kumar. He said the helpline will provide round the clock assistance to students through trained and experienced clinical psychologists. "The district administration will monitor the helpline, including calls, and how students were helped," he added.
He said students seeking help will be monitored for a period of time and the case study of the distressed student will be discussed every month. "The coaching institutes will be asked to popularize the helpline number in their campuses and the administration will also create buzz about the same," he added.
Helpline will be by the name of 'Hope', which is a registered society set up by the then district collector T Ravikant in 2010. The helpline will be run by city-based clinical psychologist Dr M L Agarwal at his clinic. The coaching institutes will bear the cost incurred on the helpline.
Dr Agarwal was associated with the 'Hope' helpline since its launch in 2010 and run it successfully until last year when he had to put it on hold after a few call takers were found not to be serious about their job. "We had to stop it due to some constraints at that point in time but it is good that the administration has planned to revive the helpline," said Dr Agarwal. He said that he has already had meetings with the district collector and the coaching managers.
Recalling the success story of the helpline, Dr Agarwal said that suicide rate in Kota had come down to 6 out of 1 lakh population in 2013 when the national average was 11 out of 1 lakh. "But it shot up to 10 in 2014 when we closed the helpline," he added.District administration had to initiate the helpline in view of the recent incidents of suicides this year. As many as 30 students in Kota committed suicides in the past one year. Of them, 18 are enrolled with various coaching institutes for admissions in technical and medical institutions.
Posted by Veronica Silva Cusi, news correspondent Source: http://timesofindia.indiatimes.com
Today's Tip of the Day - Consultancy Advice
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Saturday, January 2, 2016