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News : Hope for 1,100 Tesco Workers Affected by Closure of Cardiff Contact Centre

#contactcenterworld, @tesco

Cardiff, Wales, July, 2017 -- Around 20 companies based in the South Wales area have said they could offer new jobs to the majority of the 1,100 workers facing potential redundancy from Tesco’s contact centre in Cardiff.

Last month the supermarket chain announced plans to close Tesco House, on Maes-Y-Coed Road, putting around 1,100 jobs at risk. It has been estimated by union USDAW that around 100 are from the Caerphilly area.

In response Economy Secretary Ken Skates AM established the Tesco Taskforce, which includes the Minister for Skills and Science, representatives of Careers Wales, the Welsh Contact Centre Forum, DWP, Public Health Wales, Trade Unions and Welsh Government officials, to ensure that workers affected could access the very best support.

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Mr Skates said: "Tesco’s plans to close its Cardiff contact centre have come as a devastating blow to its highly skilled and award-winning staff.

"While Tesco are still consulting on these plans, there remains some hope that they may reverse their decision. However in the mean time we are working with our Taskforce to do all we can to provide the support and reassurance that staff need at this difficult time.

"I am pleased to report that just over one week since the first meeting of our Taskforce, we have now received in confidence indications from around 20 successful and well established companies in South Wales that they would be interested in providing employment opportunities to Tesco staff at risk of redundancy.

"This is a huge testament to what can be achieved through a proactive and collaborative approach. Our priority throughout the summer will be to maintain momentum so that whatever Tesco’s ultimate decision, we can work to ensure the best achievable outcome for affected workers."

In a joint statement, Assembly Members Hefin David (Caerphilly), Julie Morgan (Cardiff North) and Jenny Rathbone (Cardiff Central) said: "We are reassured that the Welsh Government has recognised the toll that Tesco’s decision has had on employees and their families, and it has set up a task force to give the necessary support. The Cabinet Secretary told us that his officials have identified over 20 businesses – many of them household names – who have expressed an interest in taking on the dedicated and hard-working Tesco staff because of their transferable skills.

"The Welsh Government has also commissioned a review of trends in employers’ approaches to outsourcing, with a view to developing a skills-based strategy for the future labour market.

"Ultimately, however, we firmly believe that Tesco could and should have done a lot better in terms of engaging with its staff and with local elected representatives on such a significant issue."

#contactcenterworld, @tesco

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.caerphillyobserver.co.uk


About Tesco:
Company LogoTesco operates 2,291 stores around the world and employs 296,000 people. The company has grown from a domestic retailer to an International Group through its organic growth program. Tesco has a four part corporate strategy that includes the core UK business, non-food business, retailing services, and international operations.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Thursday, July 27, 2017

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

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PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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