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News : Hopeline Registers Over 300 Calls for Help

#contactcenterworld

Pretoria, South Africa, Oct 26, 2017 - Following the establishment of a Hopeline in August, the city has registered over 300 calls from residents looking for help to find the nearest drug rehabilitation centres.

Hopeline is a drug and substance abuse line established to offer a lifeline to drug users by organising them help from the relevant institution.

In a statement released on Tuesday, Tshwane mayor Solly Msimanga said: "We are confident that the introduction of the Hopeline and other interventions like the specialised unit for drugs (Tshwane anti-drug unit) will see a sharp decline in drug-related crime over the next year.

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Success stories include that of a man who has been living under a bridge for years that has finally been offered the assistance he requires. Hopeline has also rescued a woman who was being prostituted against her will, and held captive through her addiction to heroin."

Msimanga said another success story was that of a mother who used to send her son to buy her alcohol in order to cope with her marital problems.

Having met one of the Hopeline social workers she now recognises the role she played in her son’s alcohol addiction and has since, together with her son, taken the necessary steps to address the problem.

Msimanga said these and many other accounts gave hope that the contact centre was well on the right track.

"In any event we encourage more people to use this facility so that we may accelerate the progress made in this area that affects more than the 304 residents registered at the Hopeline thus far."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://rekordeast.co.za


Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, October 27, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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