Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Hoseasons and cottages.com to Cut Around 150 Jobs as UK HQ Moves to Manchester

#contactcenterworld

Manchester, UK, July 7, 2020 -- About 150 jobs are at risk of redundancy at Hoseasons and cottages.com as parent company Awaze announces plans to move its UK headquarters to Manchester.

The company is to consult with around 300 staff, most of whom are based at its current base in Earby, Lancashire, which is set to close.

Some of these roles will move into homeworking while some new roles will be recruited at the company’s Lowestoft office, which will become a contact centre for customers and homeowner operations.

Awaze also plans to close its office in Exeter, which has around 20 staff, and smaller offices in Dartmouth, Grassington and Leyburne, where a handful of employees are based. A number of these staff will be retained to help service local cottage owners.

Six other smaller offices will remain open, as will Lowestoft. They are: Arran, Alnwick, Whitby, Keswick, Windermere and Salcombe.

The company expects to retain about half of the staff in consultation by allowing them to work remotely or relocate to its new ‘centre of excellence’ in Manchester, due to open by October 1.

Henrik Kjellberg, chief executive of Awaze, stressed the decision to create a new HQ for its Hoseasons and cottages.com brands was not a cost-saving exercise.

The company aims to create a commercial, technology and marketing services hub in Manchester, employing more than 100 new and existing employees, within a year of the office opening,

Kjellberg said: "What Covid gave us was an opportunity to reflect on how we were structured. We wanted to simplify the business in terms of our geographical footprint. We realised we had an opportunity to consolidate and have a more productive way of working, including optimising homeworking.

"We needed to make an aggressive move to upgrade our technology platforms and unfortunately we could not hire at scale [in our existing locations].

"We needed a big city centre to bring in a different calibre of people which is harder to do in more remote regions. We will make a big investment in Manchester."

Earby houses a call centre taking bookings across its cottages.com brand.

Kjellberg said: "It doesn’t mean all the staff at these locations [due to close] will lose their jobs because we have flexibility to work from home or relocate. We are trying to make sure we treat our colleagues with the utmost respect and dignity; this is a big change in how we operate."

He added: "We are trying to do it as seamlessly as possible so it doesn’t affect trade and operations. We will reinvest every penny, and more."

The company plans to invest in technology to create a new web platform for its Hoseasons and cottages owners and customers, and create a better booking experience.

"We will keep the two brands but over time we may move to the same technology supporting these brands. What travel agents will notice is faster response times and that parks are easier to find [online]," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.travelweekly.co.uk


Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Wednesday, July 8, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =