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News : Hospitals Help Set Up Call Center for Concerned River Valley Residents

#contactcenterworld

Fort Smith, AK, USA, March, 2020 -- A joint call center with Mercy Fort Smith and Baptist Health is now available for River Valley residents concerned about the coronavirus, covid-19 .

The hot line, the number for which is (479) 289-6508, will be staffed from 8 a.m. to 8 p.m. Monday through Friday, according to a news release. It will allow callers to ask questions about covid-19 and be screened by trained clinical staff who will determine whether the caller should be sent to a testing site staffed by Mercy and Baptist health care workers.

Callers will be guided through a questionnaire to help determine whether they should be tested, the release states. They will be given further instructions about how to be tested if they are advised to do so, although only those who fall in the "high risk" category will be advised as such.

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River Valley residents, according to the release, are encouraged to use the hot line to reduce their exposure to the general public. Health care professionals will be able to clinically assess symptoms over the phone and direct callers to whatever next steps are appropriate. They will also have the ability to schedule a covid-19 test when appropriate.

"We are happy to collaborate with the city of Fort Smith, Sebastian County and Baptist Health to bring this hot line to the community," Amy Fore, Mercy Fort Smith Clinic chief operating officer, said.

"By collaborating with elected officials, Mercy hospital and other organizations in the River Valley during this challenging time, we can be the hands and feet of Jesus," Stephanie Whitaker, vice president of patient care and chief nursing officer at Baptist Health, said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arkansasonline.com


Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 24, 2020

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2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 

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