News : Hostcomm Hosted Dialler Increases Contact Centre Performance for Diners Club
London, UK, Jan 28, 2016 -- Hostcomm has been implemented a solution to boost performance KPIs for charge card company, Diners Club. The business required a commercially viable contact centre solution that could increase agent productivity. As a result, the firm selected the Hostcomm ContactPro Hosted Dialler.
Before Hostcomm, contact centre agents were using click-to-dial functionality in their legacy CRM, but could still not make the quantity to outbound calls it would take to make targets achievable. A predictive dialler was required to take control over the pace of dialling, generate a steady flow of connected calls, and eliminate agent downtime.
"Moving to Hostcomm's ContactPro Predictive Dialler was far easier than I'd imagined. I'm not a technical person, so it's nice to know there's support from Hostcomm when needed. The level of service we've received has been brilliant," commented the Contact Centre Manager at Diners Club.
The Contact Centre Manager at Diners Club explains: "The ContactPro hosted dialler system offers real-time visibility of agent performance. Management can view data for all campaign and agent activity, which enables us to offer feedback to the team."
Posted by Veronica Silva Cusi, news correspondent
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Formed in 2004 Hostcomm provides hosted telephony and contact centre services to businesses based on Voice over Internet Protocol (VoIP) technologies. Hostcomm enables organizations to reduce cost and enhance their competitive edge with services such as hosted PBX, hosted diallers, SIP trunks and hosted contact centres.
Published: Friday, January 29, 2016