News : Hostcomm Partners with Data Pacific on Diners Club Hosted Dialler Implementation
London, UK, Dec 16, 2015 -- Hostcomm has been identified by Data Pacific as the provider of choice, delivering a comprehensive hosted dialler solution that was commercially favoured over other systems and backed by responsive support. Together, the two companies were able to implement a cost-effective solution that helped Diners Club achieve more dials per seat and, as a result, met its contact centre KPIs.
Chris Key, Director for Hostcomm, said: "Following an initial meeting we worked with Data Pacific through a series of online demonstrations and a live trial with Diners Club. It was great to work with an IT provider that understood the client's needs and what we needed to ensure a quick, efficient implementation."
With robust planning, implementing the dialler was straightforward. Hostcomm took responsibility for configuring the dialler back-end, while Data Pacific configured handsets and user accounts. Then, the solution was rolled out to a select group of agents for trials. After these trials were complete the system went live directly, with no issues or prolonged downtime.
Once the solution was live, Data Pacific needed a way to troubleshoot, resolve issues and take full control of the client experience. With this in mind, the organisation was able to connect administratively to the dialler platform for the purpose of checking extension credentials. According to Data Pacific, this was critical.
"Partnering with Hostcomm enabled us to take complete control and ownership of the service from start to finish," explains Mark Hollingsworth, Director for Data Pacific. "If we had any questions about the implementation or solution, Hostcomm was always on hand and offered an open line of communication."
Posted by Veronica Silva Cusi, news correspondent
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Formed in 2004 Hostcomm provides hosted telephony and contact centre services to businesses based on Voice over Internet Protocol (VoIP) technologies. Hostcomm enables organizations to reduce cost and enhance their competitive edge with services such as hosted PBX, hosted diallers, SIP trunks and hosted contact centres.
About Data Pacific:
Data Pacific is a provider of IT Support and Managed Services to small and medium-sized businesses throughout the UK.
Published: Friday, December 18, 2015