News : Hotelbeds Selects Vonage’s NewVoiceMedia Contact Center Solution
Holmdel, NJ, USA, May 14, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that Hotelbeds, a business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering customer experiences.
Hotelbeds is a global travel distributor of accommodation and ancillary products to the world's travel trade. The company contracts, connects and distributes a differentiated portfolio of properties over 185 countries to industry partners including online travel agencies, retail agencies, tour operators and airlines.
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Following a market evaluation of contact center technology, the company signed a large, global deal for Vonage’s NVM solution, for its Salesforce integration, omni-channel, routing and reporting capabilities, together with PCI compliance and workforce management, through its pre-integrated partners. Hotelbeds also wanted a flexible and scalable solution which could be rolled out to other business functions.
Paul Anthony, Chief Integration Officer at Hotelbeds Group, comments, "We wanted to improve our customer experience by deploying a single, scalable cloud contact center solution that would efficiently integrate with Salesforce, given that the CRM platform is such a cornerstone in our organization, and Vonage was the perfect fit. We are looking forward to enhancing our customer satisfaction with Vonage’s NewVoiceMedia solution, to deliver exceptional customer experiences, across our global business."
Paul Turner, VP Benelux and Nordics at Vonage, adds, "We are now living and working in the Age of Customer Experience where organizations are increasingly being defined by customer delight. We are extremely pleased to have been selected as an important partner of Hotelbeds as it seeks to compete on customer experience, and we look forward to seeing the company make this transformation for its growing customer base."
Posted by Veronica Silva Cusi, news correspondent
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Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Wednesday, May 15, 2019