News : HotelREZ Transforms Customer Experience Technology from NewVoiceMedia
NewVoiceMedia, a global provider of cloud technology, announced that HotelREZ Hotels & Resorts is using ContactWorld for Service to enhance its customer experience.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
HotelREZ signed an agreement with NewVoiceMedia for ContactWorld following deployment of Salesforce, to power its voice reservation service, TelREZ. NewVoiceMedia’s cloud customer contact solution integrates seamlessly with Salesforce to ensure all customer interactions are tracked and service levels measured, providing HotelREZ with communications that are complementary to its Salesforce system. The company selected ContactWorld for its rich functionality and flexibility in order to offer the best possible customer experience and help the ongoing automation of its internal processes.
Josef Lapka, Executive Director of Business Operations at HotelREZ comments, "With NewVoiceMedia’s ContactWorld solution we can ensure we always offer the best possible call quality, and thanks to its Salesforce integration, TelREZ customers will benefit from a full overview of key performance indicators such as call times, individual agent performance, and most importantly, conversion. We’re also able to run more proactive marketing and call campaigns now, and enhanced security features ensure that PCI compliance is maintained at all times, and customer information remains safe."
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About HotelREZ Hotels & Resorts:
HotelREZ Hotels & Resorts is a hotel representation company that provides Distribution, Revenue, Sales and Marketing Services to over 1,000 independent and groups of hotels in more than 27 countries worldwide.
Published: Tuesday, July 19, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...