News : HotelREZ Transforms Customer Experience Technology from NewVoiceMedia
NewVoiceMedia, a global provider of cloud technology, announced that HotelREZ Hotels & Resorts is using ContactWorld for Service to enhance its customer experience.
HotelREZ signed an agreement with NewVoiceMedia for ContactWorld following deployment of Salesforce, to power its voice reservation service, TelREZ. NewVoiceMedia’s cloud customer contact solution integrates seamlessly with Salesforce to ensure all customer interactions are tracked and service levels measured, providing HotelREZ with communications that are complementary to its Salesforce system. The company selected ContactWorld for its rich functionality and flexibility in order to offer the best possible customer experience and help the ongoing automation of its internal processes.
Josef Lapka, Executive Director of Business Operations at HotelREZ comments, "With NewVoiceMedia’s ContactWorld solution we can ensure we always offer the best possible call quality, and thanks to its Salesforce integration, TelREZ customers will benefit from a full overview of key performance indicators such as call times, individual agent performance, and most importantly, conversion. We’re also able to run more proactive marketing and call campaigns now, and enhanced security features ensure that PCI compliance is maintained at all times, and customer information remains safe."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About HotelREZ Hotels & Resorts:
HotelREZ Hotels & Resorts is a hotel representation company that provides Distribution, Revenue, Sales and Marketing Services to over 1,000 independent and groups of hotels in more than 27 countries worldwide.
Published: Tuesday, July 19, 2016
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