News : HotelREZ Upgrades Call Centre Service with New Technology
London, UK, Dec. 3, 2015 -- After months of careful planning, HotelREZ Hotels & Resorts completes a full upgrade to the call centre technology that powers its voice reservation service, TelREZ. New phone equipment will ensure call quality is delivered in HD, and the underlying software will integrate with the company’s own CRM system, giving TelREZ customers a full overview over key performance indicators such as call times, individual agent performance, and most importantly conversion. Enhanced security features also ensure that PCI compliance is maintained at all times, and customer information remains safe.
Posted by Veronica Silva Cusi, news correspondent
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About HotelREZ Hotels & Resorts:
HotelREZ Hotels & Resorts is a hotel representation company that provides Distribution, Revenue, Sales and Marketing Services to over 1,000 independent and groups of hotels in more than 27 countries worldwide.
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