Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 6 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Hotpoint Urge Thousands to Contact Helpline After Police Confirm Fridge Caused Grenfell Tower Fire

#contactcenterworld

London, UK, June, 2017 -- Thousands of people have been urged to contact Hotpoint after police revealed the Grenfell Tower fire started in a faulty fridge-freezer manufactured by the company.

Hotpoint said 64,000 units of the same model were made between 2006 and 2009, when they were discontinued, adding that the number in circulation would be lower given the time period involved.

Scotland Yard has raised concerns with the Government over the fridge-freezer, but said the FF175BP model had never been subject to a product recall.

The Department for Business, Energy and Industrial Strategy has ordered an immediate examination of the unit by technical experts to establish the cause of fault.

It added that there is "no specific reason" for people with one of these fridge-freezers to switch them off pending further investigation.

Business Secretary Greg Clark said: "The device is being subject to immediate and rigorous testing to establish the cause of the fire. I have made clear to the company that I will expect them to replace any item without delay if it is established that there is a risk in using them."

The department advised consumers not overload plugs, ensure sockets are not damaged and to check cables and leads are in good condition.

Consumers who believe they may have a Hotpoint fridge-freezer with model number FF175BP or FF175BG have been encouraged to call a freephone hotline on 0800 316 3826 or visit hotpointservice.co.uk/fridgefreezer to register their details.

Ring2 Dashboards & Wallboards Free Trial

A Hotpoint spokesman said: "Words cannot express our sorrow at this terrible tragedy. We offer our most profound condolences to the victims, those who have lost loved-ones, homes, and possessions, and to their friends and families.

"Our thoughts and prayers are with all those involved, including the emergency services who risked their lives to extinguish the blaze and rescue those in the building.

"We have just been informed that the fire may have originated in a Hotpoint fridge-freezer (model number FF175BP).

"We are working with the authorities to obtain access to the appliance so that we can assist with the ongoing investigations. Under these circumstances, we are unable to speculate on further details at this time.

"We are addressing this as a matter of utmost urgency and assisting the authorities in any way we can. We will provide additional updates as our investigations progress."

According to the London Fire Brigade (LFB), nearly one fire a day in the capital involves white goods, and its "Total Recalls" campaign has called on the Government, manufacturers and retailers to make changes to improve safety.

One proposed measure calls for manufacturers to use metal rather than plastic to make the backs of fridges in order to protect flammable polyurethane insulation, which is used in most refrigeration, from components that could cause a blaze.

LFB said on its website: "There is currently no legal requirement or industry standard that outlines this insulation material must be isolated or protected from fire."

"A significant number of fires which start in fridges and freezers start in components called capacitors. When capacitors are used in fridges and freezers it should be done in a way that prevents them starting fires, even if they do fail."

LFB has also called for a central register of product recalls, better publicity of faults and recalls, and greater regulation of secondhand appliances as part of its campaign.

In 2014, a coroner blamed a defrost timer on a Beko fridge freezer for starting a fire, which killed 36-year-old Santosh Benjamin Muthiah.

The father-of-two was able to save his two daughters, but died two days after he was overcome by smoke at his home in Wealdstone in November 2010.

Coroner Andrew Walker recorded a narrative verdict at North London Coroner's Court, and accepted wide-ranging recommendations put forward by Hertfordshire Trading Standards and LFB about the way in which safety problems are recorded and how irresponsible manufacturers should be punished.

Last month, Beko issued a safety alert for thousands of tumble dryers, including one model found to have caused a blaze that killed a mother-of-two, as it began a voluntary repair programme "as a precautionary measure".

The safety notice concerned five Beko and Blomberg 8kg and 9kg capacity dryers sold between May and November 2012 and carrying the model numbers DCU9330W, DCU9330R, DCU8230, DSC85W and TKF8439A.

In August last year, a coroner found that a defective Beko DCS 85W - listed as DSC85W under the safety alert - caused a house fire that killed mother-of-two Mishell Moloney in her bedroom, although Beko stressed that the fault relating to the fatal fire was separate from the problem identified in the safety alert.

The 49-year-old was found to have died after being overcome by carbon monoxide fumes and smoke caused by a small fire in the tumble dryer in the downstairs kitchen.

Birmingham Coroner's Court heard that Beko had received reports of 20 previous fires in the same model, but none had the defect thought to have caused the blaze that killed Ms Moloney.

In February, Whirlpool upgraded a warning to consumers with faulty Hotpoint, Indesit and Creda dryers to unplug the potentially dangerous machines until they have been repaired.

Fire chiefs warned in October last year that owners of the faulty dryers must stop using them immediately, after one of the machines was found to be the cause of a huge blaze in an 18-storey tower block in Shepherd's Bush in west London.

LFB said it believed a faulty Indesit dryer was the cause of the August 19 2016 blaze, following a "painstaking" investigation.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.heraldscotland.com


Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, June 27, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =