San Francisco, CA, USA, July, 2019 -- Talkdesk, a cloud contact center for enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, a software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and reliability.
"Our customers are home services professionals who spend an overwhelming majority of their time in the field, working from before sunrise to well after sunset. When our Pros need to get in touch, we need to be there for them. This is where Talkdesk's 100% uptime SLA is a game-changer for us," said Sean Devlin, senior director of operations, Housecall Pro. "In addition to reliability, we needed seamless integration with Salesforce and a flexible solution that would scale with us as we continue to rapidly expand. Talkdesk checked all of these boxes for us."
"Flexibility and the power to scale services up and down to meet unique business needs is a core component of Talkdesk, and the ease of doing so is exclusive to our cloud-native architecture," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk offers customer service organizations a simple and easy path to customize their platform using clicks, not code, adjust their system as needed, and instantly bring new agents online to seamlessly meet their customers’ needs."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Monday, July 29, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.