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News : Houston Methodist Implements Syllable's AI Voice Solution Technology to Enhance Patient Experience by Reducing Call Volu

#contactcenterworld, @syllableAi

San Francisco, CA, USA, Dec. 29, 2020 -- Syllable, a provider in call center automation technology for integrated delivery networks and hospitals, announced a collaboration with Houston Methodist, a health system and academic medical center, to improve the patient experience through the deployment of conversational AI assistants in their call centers.

The latest Syllable voice assistant technology helps manage inbound patient call volume related to the COVID-19 vaccine, which was recently given emergency use authorization by the FDA. By reducing the burden on the call center and helping patients navigate preliminary questions related to the vaccination process, Syllable's COVID-19 vaccination command center provides callers with actionable information and self-service work flows related to their vaccine related questions.

In March, Houston Methodist worked with Syllable to shift messaging to address the influx of patient inquiries related to COVID-19 testing and scheduling appointments. Through use of its website chatbot, Syllable and Houston Methodist were able to immediately address patients, triaging eligible candidates for plasma donation. 


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In July, Syllable deployed an automated voice solution for employees to use prior to coming onsite to improve employee safety and help reduce the spread of COVID-19. Clinicians and staff with potential exposure or COVID-19 symptoms could call in to the automated system to obtain more information or schedule COVID-19 testing as needed. 

The two organizations are currently expanding their relationship with additional projects for 2021 including IT Help Desk support for the hospital and intelligent automation for the main call center.

"Syllable is honored to partner with such a forward thinking and innovative organization," said Adam R. Silverman MD, Chief Medical Officer at Syllable. "Houston-Methodist's leadership understands the challenges patients face and are actively working to remove barriers to care through the intelligent application of technology. Together we are creating the shortest distance between the patient and the care the patient needs."

#contactcenterworld, @syllableAi

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, December 30, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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