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News : How to Access Key Services in Peterborough over Christmas

#contactcenterworld

Peterborough, UK, Dec 24, 2019 -- Residents are advised that Peterborough City Council is closing its offices over the Christmas and new year period.

While the main council offices, including Sand Martin House, Customer Services in Bridge Street and the Town Hall will be closed from noon on Christmas Eve until Thursday, January 2, support for key services will be maintained throughout this period.

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Call centre:

The council's call centre will only be open on Friday, December, 27, Monday, December 30 and Tuesday, December 31 between the hours of 9am and 5pm. Staff will be available to answer queries on bin and bulky waste collections and other environmental issues; and take reports of fly-tipping, graffiti and abandoned vehicles.

The call centre will also answer register office queries as usual during this time - for example registering births, marriages and deaths.

All other lines including the council tax and benefit advice lines will be closed over this period.

If you need to contact the call centre call 01733 747474 then select the relevant option or call 01733 864646 for the Register office.

Adult social care support:

An emergency service is available by calling 01733 747474 and selecting option 4.

Children's social care:

An emergency service is available by calling 01733 864170 or 01733 864180.

No other enquiry types can be handled during this period.

The call centre will return to its usual 8am to 6pm opening hours on Thursday, January 2.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.peterboroughtoday.co.uk


About Peterborough City Council:
Company LogoPeterborough City Council is the local authority of Peterborough in Cambridgeshire, England. It is a unitary authority, having the powers of a non-metropolitan county and district council combined.
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Today's Tip of the Day - All Customer Touchpoints Need To Provide Service

Read today's tip or listen to it on podcast.

Published: Thursday, December 26, 2019

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2020 Buyers Guide Call Routing Optimization

 
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Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

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Lieber & Associates

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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