News : How True Visual IVR Cuts Chaos and Costs in Healthcare and Beyond
New telehealth technologies are advancing communication to improve patient care and decrease costs. Using a true visual interactive voice response (IVR) system powered by ChoiceView from Radish Systems and IVR Technology Group, healthcare firms cost-effectively improve their callers’ care and wellness.
Partner companies Radish Systems and IVR Technology Group offer this service to show how a true visual IVR allows callers to securely hear, see, and even save information. Healthcare callers can both see and hear HIPAA-compliant information about their healthcare, especially their medications and at-home procedures.
Adding ‘visuals to voice’ overcomes many of the problems common with traditional IVR systems. Research shows that both seeing and hearing information significantly improves understanding and retention. For example, instead of only hearing, "press 1 for the pharmacy", callers quickly see, scroll, and tap their selections on a smartphone. Callers see and hear how to manage their new prescriptions and save a graphic reminder to take them. Additionally, audio and visual information can be shared bi-directionally between a company and its callers, saving time and improving the overall customer experience.
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About Radish Systems, LLC:
Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
Published: Monday, May 2, 2016