News : HP Announces Voice of Customer Analytics Platform
Palo Alto, CA, USA, Mar 26, 2015 -- HP Software announces enhancements to its Voice of Customer analytics platform designed to uncover the hidden value in multichannel customer interactions.
Today’s customers routinely use varied communication channels and touch points to interact with a brand, but most businesses aren’t able to conceptually understand the interactions without human interpretation. With HP Explore, businesses can leverage technology at scale to understand these unstructured human interactions. Moving beyond communication siloes allows businesses to automatically identify the insights that will positively impact service, sales, and marketing decisions in the contact center as well as across the business.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
More Editorial From Hewlett-Packard
Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.
Published: Tuesday, March 31, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...