News : HP Announces Voice of Customer Analytics Platform
Palo Alto, CA, USA, Mar 26, 2015 -- HP Software announces enhancements to its Voice of Customer analytics platform designed to uncover the hidden value in multichannel customer interactions.
Today’s customers routinely use varied communication channels and touch points to interact with a brand, but most businesses aren’t able to conceptually understand the interactions without human interpretation. With HP Explore, businesses can leverage technology at scale to understand these unstructured human interactions. Moving beyond communication siloes allows businesses to automatically identify the insights that will positively impact service, sales, and marketing decisions in the contact center as well as across the business.
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Posted by Veronica Silva Cusi, news correspondent
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Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.
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