News : HP Helps Deliver Customer Experiences with Enhancements to Software
Palo Alto, CA, USA, Feb 26, 2015 -- HP Software announces enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent productivity and customer engagement.
To achieve a competitive advantage in today’s marketplace, global and multi-site contact centers require a comprehensive WFO solution that improves workforce quality and performance. The latest release of HP Qfiniti 10 provides workforce optimization tools that enable businesses to deliver the level of service that customers demand.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
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Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.
Published: Tuesday, March 3, 2015
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