News : HR ‘Flown in’ to Deal with Firstsource
Derry, N. Ireland, Jan 15, 2015 -- Human resources officers from other Firstsource sites have been flown in to deal with the ongoing suspensions of what’s believed to be around 90 workers at the Derry call centre.
A spokesperson for the company has confirmed that "in the interests of fairness to everyone" the "independent investigation" was now being dealt with by personnel from other centres.
It’s also been confirmed that the company met with the workers affected this week in the first stage of the investigation process, although a Firstsource spokesperson emphasised that the meetings were not disciplinary.
It’s believed the first stage in that investigation is now nearing completion although the company are not expected to present an outcome until further discussions have taken place.
Daniel Laird, one of those workers suspended, told the Journal he had attended a meeting this week and had made clear to the company the stresses the process had had on him and others to date.
He said: "I put forward to them in the meeting the way in which I and other agents had been "pulled" in front of other colleagues and that there was no confidentiality between the agents and management on this. I also made the point that people feel embarrassed and that they were made an example of which will make their return to work all the more difficult should we be allowed to return to work.
"I also mentioned that some workers where told that they where being suspended that day and informed that at the next meeting they would be dismissed which has given the impression to them and others that the sentences have already been handed down with no opportunity to defend themselves. The company have noted this and will hopefully be taking it into account in the future. Credit where credit is due to Firstsource for conducting the investigation with the independent body and looking into the manner in which this was handled," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Why Can’t You Take My Call?
More Editorial From Firstsource Solutions
About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Friday, January 16, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact i...