Zagreb, Croatia, Feb 17, 2020 -- Croatia's Hrvatski Telekom [ZSE:HT-R-A] said it has opened a new call centre in Osijek - the fourth largest city in the Adriatic country, aiming to increase the capacity of its existing call centre there.
The new facility will help the company accommodate the growing number of its employees after hiring 166 new people at the end of 2019, Hrvatski Telekom (HT) said in a statement on Friday without providing the value of the investment.
HT employs nearly 400 people in call centre activities in Osijek, where one of its four call centres in Croatia is located. The overall number of its employees in Osijek is 500 people.
HT also said that the selection of Osijek for Croatia's first 5G city will open many new opportunities that it will use to support the development of the region.
The Croatian government said in January that Osijek will have a 5G network built and will start providing commercial 5G services by December 31, 2020. The initiative is part of the EU's 5G Action Plan, which aims to make 5G reality for citizens and businesses in the member states by the end of 2020.
Osijek was selected for the project by representatives of the transport ministry, Croatia's telecommunications agency HAKOM, and the three mobile operators present in Croatia - Hrvatski Telekom, A1 Hrvatska and Tele2 Hrvatska.
Posted by Veronica Silva Cusi, news correspondent
About T-Hrvatski Telekom:
T-Hrvatski Telekom is the leading provider of telecommunications services in Croatia, serving more than 1.3 million fixed lines, nearly 2.5 million mobile subscribers and 648,000 broadband connections through its Residential and Business divisions.
Published: Wednesday, February 19, 2020
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933