News : HSBC Contact Centre Bringing New Career Opportunities to Malta
March 24, 2015 -- HSBC UK Contact Centre Malta (HBEU), a contact centre on the island, is bringing new career opportunities to Malta as it prepares to add an entire new team to its portfolio of services in the HSBC UK Contact Centre family.
The move comes on the back of a pilot programme that ran throughout the second half of 2014 when all personal loan applications were fulfilled by a specialist team. The success of the programme has led to the establishment of a permanent Unsecured Lending Team (ULT).
The addition of ULT at HBEU is due to the Centre's growing reputation of a provider of quality customer services which stems from rigorous mentoring and continuous development of staff.
HBEU's HR and Recruitment Manager Fabianne Galea said: "HBEU first opened in Swatar in 2006 with a target of only 250 employees. Today, we are looking at rapidly crossing our headcount of 430, thanks to the delivery of superior customer services that have become a hallmark of our Contact Centre in Malta."
When HSBC customers call the Contact Centre, the Unsecured Lending Team will be able to offer a more customised response and directly handle all incoming lending requests such as Personal Loans, Credit Cards, Flexi Loans, and Overdrafts.
"While senior staff will soon have the opportunity to move into the Unsecured Lending Team, the vacancies on site will be filled by hiring new Customer Service Associates to handle other aspects of our regular contact centre services," noted Ms Galea.
Apart from having a good command of English and IT skills, there are no other specific qualifications for the role.
Posted by Veronica Silva Cusi, news correspondent
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HSBC Holdings plc is a public limited company incorporated in England and Wales in 1990, and headquartered in London since 1993.
Published: Wednesday, March 25, 2015