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News : HSBC UK Contact Centre Staff Campaign Draws Out Quirky Confessions

#contactcenterworld, @hsbc_uk

Valletta, Malta, Oct 19, 2016 -- Singing between calls, pretending to be a 15th century medieval soldier, jumping a storey for a bar of Kit Kat, an obsession with strawberries, and many more confessions poured in when the HSBC UK Contact Centre (UKCC) invited staff members to share why they love working at one of the largest customer services centres in Malta.

The quirky expressions came coupled with the heartfelt admissions - some even in the form of poetry - as almost every aspect of a world-class employment experience received a mention. The staff members were answering a simple question: "Why are you proud to work here?"

"HSBC has a good reputation worldwide; the place where I work is nothing to hide. Friendly, smiling colleagues helping me; HSBC is the Best Place to Be," was how customer service associate Romina Azzopardi described her pride in workplace, before admitting that she occasionally brought in her funny glasses to work to make colleagues laugh.

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"A fun place to work, and good wage too; this does not make me feel blue. Helping customers in an efficient way; this is how I put a smile in my day," she added.

Others highlighted how working at HSBC UKCC has been a journey of self-discovery. "I'm proud to work for such a big organisation. I feel like I found myself in here. I progressed both in my skills and as a person," noted Nicola Scerri, also a customer service associate, who revealed in her fun fact that she pretends to be Beyonce when in the shower.

Still others commended the Swatar-based contact centre for being a diverse and accepting place with a lot of support given right at the start.

"I am proud to work here as it gave me the opportunity to work in Malta. They were impartial regardless from which country I came from and they help other new employees from different backgrounds too," responded academy coach Kateryna Mottershead, who outed herself as a strawberry obsessed person.

For some, helping the customers remains the primary motivator of the job. "I never go home with a guilty conscience about the decisions and choices I took to help my customers. On the contrary, I feel proud my decisions are backed up by policy procedures and HSBC's corporate integrity," wrote Ruth Parkes, who admitted to be a roadie of local electronic band, Duo Blank.

This year, the HSBC UKCC is celebrating 10 years of successful operations in Malta. The contact centre started out in Malta in 2006 with a plan to recruit 250 employees. Currently it is home to 450 staff members with several opportunities available to join the contact centre in a range of exciting customer service roles. More information about these is available online. An age neutral CV can be forwarded to malta.recruitment@hsbc.com.

#contactcenterworld, @hsbc_uk

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.independent.com.mt


About HSBC UK:
Company LogoHSBC Holdings plc is a public limited company incorporated in England and Wales in 1990, and headquartered in London since 1993.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, October 20, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 

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