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News : HSE Pledges 800 Contact Tracers to Deal with Covid-19 Cases

#contactcenterworld

Dublin, Ireland, Oct 27, 2020 -- The Health Service Executive has promised that in eight weeks' time it will have 800 contact tracers recruited to deal with Covid-19.

However, in a statement to RTÉ News, the HSE said that "this process must happen incrementally to ensure supervision and support is provided to the newly trained recruits until they are fully operational".

There are currently 550 staff working in the HSE's national contact tracing centres.

The HSE said that the current recruitment process will generate 1,000 staff in total.

Around the start of the pandemic, in March and April, the HSE had around 2,000 people trained in contact tracing, with a core 600 doing the work, at around nine contact tracing centres.

A large number of health staff were redeployed from their original health posts to assist in this work.

In June and July, the service was reduced to a contact tracing centre in Galway, due to the reduced number of cases being reported then.

Since the resurgence in cases in August and September, the HSE has increased contact tracing staff.

Up to late last week the current number of contact tracing staff was 550, and in addition, the HSE has availed of 60 army cadets supporting contact tracing for one week.

Last week, HSE Chief Executive Paul Reid said: "40% of resources that have to be recruited must be from allied health professionals.

"It is not a contact call centre. It is a clinical call that is the first call, and over the last number of weeks the nature of cases are increasingly complex and calls are taking "much longer".

He apologised to people who were told to alert their own close contacts after they tested positive for Covid-19 over the weekend of 17 October, following a surge in cases.

Minister for Health Stephen Donnelly said it was a one-off situation where demand outstripped supply and a one-off operational decision was made to reset the system.

Meanwhile, HSE figures show there are 354 people in hospitals with confirmed Covid-19.

Of these 38 are in intensive care.

The hospitals with the largest number of patients are: Cork University Hospital 30; Cavan General Hospital 27; Tallaght University Hospital 26; Beaumont 25 and Connolly Hospital Blanchardstown with 24.

Yesterday, the Chief Medical Officer urged people to comply with the public health advice around self-isolating and restricting movements.

Dr Tony Holohan said there are "too many stories" of people having Covid-19 symptoms or who are waiting on test results who are not self-isolating, and people who are contacts but are not restricting their movements.

He added that self-isolating means staying indoors completely and avoiding contact with other people, including the people you live with.

His comments came after the Department of Health announced an additional 939 new cases of Covid-19 were notified to it this evening, while three further deaths were also recorded.

It brings the total number of deaths linked to the virus to 1,885, and the overall number of cases to 58,067.

The 14-day incidence rate of the virus nationally now stands at 309.9.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rte.ie


About Health Service Executive:
Company LogoThe Health Service Executive (HSE) (Irish: Feidhmeannacht na Seirbhíse Sláinte) is responsible for the provision of healthcare providing health and personal social services for everyone living in Ireland, with public funds. The Executive was established by the Health Act, 2004 and came into official operation on 1 January 2005. It replaces the ten regional Health Boards, the Eastern Regional Health Authority and a number of other different agencies and organisations. The Minister for Health has overall responsibility for the Executive in Government. The HSE is Ireland's largest employer with over 67,000 direct employees, and another 40,000 in funded health care organisations. It has an annual budget of over €13 billion, more than any other public sector organisation.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Thursday, October 29, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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