News : Huawei Bases New Asia Pacific Contact Centre in Kuala Lumpur
Kuala Lumpur, Malaysia, Feb. 3, 2016 -- Huawei's Consumer Business Group has based its new Asia Pacific Contact Centre in Kuala Lumpur, Malaysia, which will serve regional customers across 12 markets, said the Chinese ICT products and services provider.
During the opening ceremony of the new Centre, Huawei's South Pacific region consumer business group chief marketing officer, Henry Hsu, said: "As a consumer-centric company, providing the best experiences and services to end users is always the motto of Huawei Consumer Business Group. We believe that with the establishment of the Asia Pacific Contact Centre, we will be able to provide better services to our smartphone users in the region."
"At the same time, Malaysia is one of the main markets after China and its encouraging investment policies and strategic location makes it the best choice for us to base our Asia Pacific Contact Centre here," said Hsu.
Hsu said the Centre will offer four types of communication channels to meet various consumers' needs.
He added that Huawei users can also gain access to all information pertaining to the company's customer support services through HiCare, a Huawei service app.
The Asia Pacific Contact Centre of Huawei Consumer Business Group will able to support in 10 different languages including Bahasa Indonesia, Thai, Cambodian, Sri Lankan, Bengali and Laotian including English, Chinese and Bahasa Malaysia.
Posted by Veronica Silva Cusi, news correspondent
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Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
Published: Wednesday, February 3, 2016