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News : Huawei Unveils eSpace Contact Center Solutions with SAP Certification
May 29, 2014 -- IT vendor Huawei has unveiled eSpace Contact Center solutions — with SAP certification — for enterprises, offering Web-based customer services focusing on applications, such as social media, remote desktop, whiteboard, file transfer, and annotation.
Certified for SAP Customer Relationship Management (SAP CRM), eSpace Contact Center empowers customers to move toward a customer contact center architecture, offering sales, marketing, and service information and insights and providing customer experiences, enhanced customer interaction, etc.
eSpace Contact Center V2 integrates with SAP CRM and the Huawei contact center platform, providing a multi-channel access gateway to interactive channels for customers, including voice, Web, and SMS. Huawei eSpace Contact Center offers innovative,
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Huawei Technologies Co. Ltd.
About Huawei Technologies Co. Ltd.:
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
SAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
Published: Friday, May 30, 2014