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News : HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure

#contactcenterworld, @redboxrecorders

Kanata, Ontario, April, 2018 -- HubStor, an archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a provider of communication recording solutions.

Customers of both vendors’ technology now have an out-of-the-box integration where Red Box technology records voice conversations over soft client phones, turrets, and mobile devices while HubStor automatically preserves the data in write-once-read-many (WORM) compliant storage with full chain-of-custody in the Microsoft Azure cloud platform.

 

"Our integration with HubStor provides our clients with additional options for compliance," said Pete Ellis, CRO, Red Box Recorders. "HubStor’s customers can also benefit as the integration with Red Box technology represents an easy way of capturing communications data from more sources to the HubStor platform."

Voice communication recording has risen in importance with the MiFID II regulatory requirements which came into effect in January 2018. Other regulations such as Dodd-Frank in the U.S. and Market Abuse Directive and Regulation (MAD/MAR) in Europe require investment firms to retain records of trade-related communication in a tamper-proof format.

"Capturing and archiving voice communications is a top challenge faced by many organizations in financial services," said Vladimir Milutin, VP of Business Development, HubStor. "Enabling our customers to achieve WORM storage on the Microsoft Azure cloud platform in a more convenient, cost effective, and secure manner than on-premises approaches is part of HubStor’s unique advantage to clients."

#contactcenterworld, @redboxrecorders

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.com


About Red Box:
Company LogoRed Box Recorders provides software-based voice and data recording solutions.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, April 16, 2018

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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