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News : Humach Acquires InfinitAI

#contactcenterworld, @HumachKnowsCX

Plano, TX, USA, July 16, 2020 -- Humach, an agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI will accelerate Humach's vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences.

"Customer expectations have evolved, and delivering AI-powered conversational experiences with voice, chat and SMS improves resolution rates, customer satisfaction, and outcomes in the contact center. InfinitAI and Agent-Assist will help guide agents through successful customer journeys with real-time information and decision trees to improve customer experiences for all our customers," said Tim Houlne, CEO of Humach. "We are delighted to join the talented Humach team to deliver exceptional customer experiences and operational efficiency using AI," said Paul Smith, CEO of InfinitAI, who will become Chief Revenue Officer for Humach.

To further enhance these capabilities, Humach has leveraged their partnership with cloud-based software companies to develop seamless integrations into platforms that include Microsoft, Google, Cisco, TalkDesk, Five9, Salesforce, Freshworks, Zendesk, UJET and Twilio.

#contactcenterworld, @HumachKnowsCX

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About HUMACH:
Company LogoHumach helps its clients find more innovative ways to engage, acquire and support their customers. The Dallas, Texas-based company offers best-in-class multi-channel contact center services. Leveraging numerous patents spanning cloud-based, scalable infrastructure, Humach already provides contact center services to some of the world’s largest enterprises.
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Today's Tip of the Day - Where Is The Problem?

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Published: Friday, July 17, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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