Sydney, Australia & Menlo Park, CA, USA, May 2022 – Humanforce, a Sydney-based global provider of workforce management solutions, announced the closing of a significant growth investment from Accel-KKR, a technology-focused private equity firm. This new round of funding will enable Humanforce to rapidly expand its suite of solutions, pursue acquisitions and enhance its market leadership position with frontline and deskless workforces. Since Accel-KKR’s initial investment in Humanforce in 2019, the company has enjoyed accelerated year-on-year SaaS bookings growth of 53%.
Since its founding more than 1 million deskless workers across a host of industries including healthcare, retail, sports, leisure, hospitality, local government and more have used Humanforce to set their availability to work, bid on and swap shifts, apply for leave and communicate with their peers and managers.
"Since our initial investment in Humanforce in 2019, the global workforce has fundamentally shifted. Industries that are driven by a deskless workforce have arguably been the most affected, accelerating the need for intelligent, employee-centred technology to help those businesses manage the changing landscape," said Joe Porten, Managing Director of Accel-KKR.
Clayton Pyne, Chief Executive Officer of Humanforce said, "We are thrilled with this continuing partnership with Accel-KKR. We are at an important intersection of work life where companies and workers are continually reimagining their workplace of the future. Deskless workers are now demanding flexibility, clear communication, empathy for the challenges they face on the frontline, and opportunities to develop and grow.
This additional investment boosts Humanforce’s ongoing commitment to innovation and accelerates its development of tools for the deskless workforce that enable businesses to not only cope, but thrive, in today’s competitive environment.
"We continue to invest in Humanforce because of their demonstrable success in providing new and evolved solutions which meet the needs of today’s deskless workforce. We are excited to be a continuing partner in supporting their global expansion and product innovation strategies," Porten concluded.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accel-kkr.com
About Humanforce:
Humanforce is a provider of shift-based workforce management solutions that simplifies onboarding, scheduling, time and attendance, employee engagement and communication. Customers in more than 23 countries use Humanforce to optimise costs, realise compliance confidence, empower their team and drive growth. Customers include Secure Parking, Flight Centre, Aveo/Estia, Accor, Delaware North and more. Humanforce was founded in Sydney in 2002, and today has offices across Australia, New Zealand, Singapore and the UK.
Published: Monday, May 9, 2022
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)    |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall