News : Hundreds of New Jobs to be Created at Newcastle Call Centre
Tyneside, UK, July 14, 2016 -- Hundreds of new jobs are being created at a call centre on Tyneside after its parent company announced growing demand for its services.
First Contact Group expects to generate more than 500 new jobs by the start of 2017 as it ramps-up operations for Scottish Power, Spark Energy and Utilita Energy.
The firm has unveiled plans to create 200 new jobs across a variety of roles at its Newburn contact centre.
It also operates a contact centre in Livingston, Scotland, where dozens of new posts are expected to be created over the next 12 months.
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Across the group, administration, customer service advisers, sales agents and managers are being recruited in a move that will boost employee numbers from the current level of 150 people.
The firm also has plans to integrate 300 people currently self-employed providing customer sales and field services nationwide for Utilita Energy as part of its Newburn operations.
First Contact relocated to Gateway House in Newburn earlier this year, where it has taken 10,000 sq. m. of office and call centre space.
The capacity for taking on extra space at Newburn is part of growth plans.
Neil Wilson, who first established the company to provide facilities management services for Utilita Energy, said the firm is currently recruiting more than 10 people a week to its workforce.
He said: "This year has been an extremely busy one for us as we see continued growth amid strong demand for our services, particularly around our energy-focused contact centre operations.
"Success is being driven by the quality of the services we provide and the friendly yet highly skilled and dedicated nature of our frontline sales and customer adviser teams."
Mr Wilson and fellow directors Paul Clarke and Martin Stephenson are predicting a 300% increase on current employee numbers in the next 12 months.
He added: "We are bucking the contact centre trend and retaining our staff, actively recruiting for enthusiastic and motivated people who are keen to build a career in a relaxed, friendly and flexible working environment.
"I want to create an environment that people actually enjoy coming to work and see it as a career not just a job."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
Published: Friday, July 15, 2016
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