News : Hundreds of New Jobs to be Created at Newcastle Call Centre
Tyneside, UK, July 14, 2016 -- Hundreds of new jobs are being created at a call centre on Tyneside after its parent company announced growing demand for its services.
First Contact Group expects to generate more than 500 new jobs by the start of 2017 as it ramps-up operations for Scottish Power, Spark Energy and Utilita Energy.
The firm has unveiled plans to create 200 new jobs across a variety of roles at its Newburn contact centre.
It also operates a contact centre in Livingston, Scotland, where dozens of new posts are expected to be created over the next 12 months.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Across the group, administration, customer service advisers, sales agents and managers are being recruited in a move that will boost employee numbers from the current level of 150 people.
The firm also has plans to integrate 300 people currently self-employed providing customer sales and field services nationwide for Utilita Energy as part of its Newburn operations.
First Contact relocated to Gateway House in Newburn earlier this year, where it has taken 10,000 sq. m. of office and call centre space.
The capacity for taking on extra space at Newburn is part of growth plans.
Neil Wilson, who first established the company to provide facilities management services for Utilita Energy, said the firm is currently recruiting more than 10 people a week to its workforce.
He said: "This year has been an extremely busy one for us as we see continued growth amid strong demand for our services, particularly around our energy-focused contact centre operations.
"Success is being driven by the quality of the services we provide and the friendly yet highly skilled and dedicated nature of our frontline sales and customer adviser teams."
Mr Wilson and fellow directors Paul Clarke and Martin Stephenson are predicting a 300% increase on current employee numbers in the next 12 months.
He added: "We are bucking the contact centre trend and retaining our staff, actively recruiting for enthusiastic and motivated people who are keen to build a career in a relaxed, friendly and flexible working environment.
"I want to create an environment that people actually enjoy coming to work and see it as a career not just a job."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
Published: Friday, July 15, 2016
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...