News : Hundreds Use Live Web Chat to Report Crimes in North Wales
North Wales, UK, Aug 7, 2025 -- Hundreds of North Wales residents have been chatting to police online to report crimes.
North Wales Police launched its new live web chat service in early July, and more than 370 people have since used the facility to contact the force.
Call centre manager, Paul Shea said: "We are really pleased with the uptake of the online reporting.
"People are obviously becoming aware that is a good alternative way of contacting North Wales Police.
"One of its big benefits is that it’s good for the deaf or hard of hearing community, as well as non-English/Welsh speakers who may not feel comfortable speaking to someone.
"These are different methods of trying to cope with demands, but in an emergency people should always call 999."
Live chat support is a service that allows visitors to the North Wales Police website to communicate with control room staff in real time, via on-screen messages.
About 20 operators have been trained to communicate, in both English and Welsh, with the web chat.
The service is intended for non-emergency enquiries, and currently operates between 7am and 10pm.
This service is operated by North Wales Police and can only deal with enquiries relating to the force area.
The force cannot provide any updates on incidents or ongoing crimes directly over the chat facility.
Posted by Veronica Silva Cusi, news correspondent
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About North Wales Police:
North Wales Police is the territorial police force responsible for policing North Wales. The headquarters are in Colwyn Bay, with divisional headquarters in St Asaph, Caernarfon and Wrexham.
Published: Monday, August 10, 2015