Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Mahmoud Matar
VP Sales
28
MEMBER
Irman Syaiful Qodri
Officer II B2C Loyalty
0
EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
MEMBER
Işık Tazeler
Chief Growth Officer
65

News : Hungarian Software Firm, Graphisoft, Recognised for Its Business Transformation Investment in Project with Sabio Group

#contactcenterworld, @sabiosense

Software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a Software-as-a-Service (SaaS) model.

In a project with Sabio Group, a digital customer experience (CX) transformation services provider, the Hungarian firm was awarded a ‘Project Falcon’ Innovation Award for its transition path to a subscription business model.

The project with Sabio is a multi-year journey of business transformation and investment which is designed to create a subscription-optimised IT landscape, ensuring scalability and efficiency.

Graphisoft - a subsidiary of the Nemetschek Group – is working with Sabio’s Salesforce Practice through multiple phases of its transformation, which commenced with the development of a global webstore using Salesforce Commerce Cloud rolled out to more than 200 countries.

The goal is an extensive revamp of Graphisoft's web-to-cash process, creating a seamless customer experience in line with its new SaaS model through an easy and flexible B2C e-commerce platform.

Stuart Dorman, Sabio’s Chief Innovation Officer, said: "I am delighted to celebrate this partnership and also the success of the project.

"We wanted to present this award to recognise how Graphisoft is shaping the future of architecture, engineering and construction and for really re-thinking the way in which they engaged with their customers.

"They are leading the way in which they utilise software, data and insights which sets new standards on how to engage with customers."

"We are thrilled to be embarking on this journey with Graphisoft. Our role is to ensure that they have all the necessary tools to facilitate a smooth transition to SaaS," said Danny Seaborne, Sabio’s Managing Director for the UK and South Africa. "Our team will provide essential Salesforce solutions consultancy and implementation expertise, including Sales Cloud, CPQ, Experience Cloud, Systems Integrations, B2B, and Commerce Cloud, to guarantee a streamlined digital overhaul."

Louise Ofverstrom, Chief Financial Officer at Nemetschek Group, said: "My warmest congratulations to the whole time, including the team from Sabio, for this award.

"This project has been steered through the strong conviction and determination by Attila, Nora and the rest of the team. They have really made it a success and it is extremely important for our transformation; it is the baseline that will really help our business success. We are looking forward to taking this project further in collaboration with Sabio and continuing with a strong digital platform that will contribute to that success."

Attila Urmossy, VP Information Success at Graphisoft, said: "This is the result of a real team effort with almost 200 collectively at Graphisoft working on making this project a success alongside Sabio’s experts."

#contactcenterworld, @sabiosense


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, May 22, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8788 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3668 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =