Huntington, WV, USA, June, 2018 -- GC Services LP announced that it plans to add 100 additional jobs in Huntington this summer.
The new positions at the customer service and debt collection call center will bring total employment there to about 600. The increase stems from expanded partnerships it has created.
The company said the employment start dates are in June and July and it is in the process of hiring to fill the new positions.
GC Services is located at 4210 Terrace Ave. in Huntington.
Posted by Veronica Silva Cusi, news correspondent
About GC Services:
I am the National Director of Business Development and Sales for GC Services. GC Services is the largest privately held BPO service provider in North America with sixty-years of experience serving the needs of customers for various industries, including Banking and Finance; Retail and eCommerce; Automotive; Telecommunications; Shipping & Logistics; Utility; Government, and others. We specialize in Customer Service, 1st Party receivable, and 3rd Party collections. Our clients include Citi Group, JP Morgan Chase, USAA, Synchrony Financial, American Express, FedEx; Kroger, SoCal Edison; and many others.
Published: Wednesday, June 6, 2018
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.
Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
PH: +441279 5555 80