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News : Hyro Announces Conversational AI for Healthcare on Salesforce AppExchange

#contactcenterworld, @salesforce

New York, NY, USA, Nov. 8, 2023 - Hyro announced it has launched Conversational AI for Healthcare on Salesforce AppExchange, empowering healthcare providers to alleviate workforce challenges, such as inefficiency, burnout, and attrition - through AI-powered communications.

Hyro's Adaptive Communications Platform leverages large language models (including GPT), computational linguistics, and knowledge graphs – bringing the latest advances in conversational AI to healthcare organizations. With Salesforce Health Cloud and Service Cloud, Hyro's Conversational AI for Healthcare provides health systems with a 360-degree view of patient interactions and insights to enable support for patients across voice and chat-centric channels, including call centers, websites and mobile apps. 

"I am excited to announce the launch of Conversational AI for Healthcare on Salesforce AppExchange, which will help expand the reach of AI capabilities across a wider range of healthcare providers nationwide. This integration will help transform patients' interactions with their healthcare providers," said Israel Krush, CEO and Co-Founder, Hyro. "With conversational AI tools becoming so commonplace in the enterprise, healthcare providers must strive to use AI responsibly to protect patients from disinformation. Hyro's AI Safeguards available in this integration help health systems achieve much-needed control, visibility, and explainability."

"Hyro's Conversational AI for Healthcare is a welcome addition to AppExchange, as it accelerates business transformation for customers by leveraging responsible, AI-powered communications to alleviate workforce challenges and bolster operational efficiency," said Alice Steinglass, Executive Vice President and General Manager, Platform, Salesforce. "AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs."

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Hyro Hub:
Company LogoHyro, a Conversational AI Platform for Healthcare, enables health systems to automate workflows and conversations across their most valuable platforms, services and channels—including call centers, websites, SMS, mobile apps and more. Hyro's plug-and-play approach helps organizations recapture time and investment lost to building and maintaining chat and voice solutions. Headquartered in New York, Hyro was founded in 2018 by Israel Krush and Rom Cohen.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, November 9, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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