#contactcenterworld, @icommconnect, @Genesys
New York, NY, USA, Aug, 2019 -- i-Comm Connect is pleased to announce that their patented, web-based calling solution, TACTAL, is now available on the Genesys(R) AppFoundry, a dedicated customer experience marketplace. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
"We are thrilled to be working with Genesys, the global leader in omnichannel customer experience and contact center solutions," says Chris Mahaney, Director of Partnerships of i-Comm Connect. "Together, TACTAL and the Genesys PureCloud(R) application provide an unbeatable omnichannel solution that allows for more contextual customer service and an improved contact experience."
TACTAL integrates directly with the Genesys Customer Experience Platform to pass caller data through to the agent in real-time. With the additional context, businesses can proactively anticipate customer needs and improve overall satisfaction without changing the way they already operate.
The TACTAL Integration is now available with the Genesys PureCloud application, a unified, all-in-one customer engagement and employee collaboration platform
#contactcenterworld, @icommconnect, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About i-Comm Connect:
i-Comm Connect is a Software as a Service solutions company with a mission to transform the customer service industry through innovative products that allow businesses to seamlessly engage, convert, and retain customers at every stage of their online journey. As a market leader with a global reach, our focus is on developing cutting-edge WebRTC/VoIP technologies (Patents: USA, Japan, & Canada) and driving the shift to innovative online customer engagement solutions.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, August 5, 2019
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