#contactcenterworld, @i2cinc
Redwood City, CA, USA, April 6, 2021 -- i2c, a global provider of payments processing technology and banking solutions, announced the opening of a new contact center in San Antonio, Texas, to support growing demand from issuers seeking customer support services as part of bringing their programs to market. According to the company, the new operation will create more than 300 local jobs while providing speed to market and additional redundancies for the company’s clients.
"We chose San Antonio for its robust talent pool and are thrilled with the immediate contribution and dedication of our newest team members," said Amir Wain, i2c founder and CEO. According to the company, nine out of every 10 of its customers are choosing their support services for both its high performance and as a means of further accelerating time to market.
"When clients choose our operational support services in building their new product or program, they not only receive great value and performance, they address an essential last-mile component of bringing their vision to market," said Peg Johnson, head of global operations for i2c.
"i2c has learned firsthand what our business community has known for years: San Antonio is the ideal city to set down roots and grow a business. Our location; our bilingual, hard-working citizens; and our authentic and friendly culture make for a formula for success," said Richard Perez, President and CEO, San Antonio Chamber of Commerce. "Their new contact center location is an unambiguous nod to our efforts to build a strong talent pipeline. We wholeheartedly welcome i2c to San Antonio!"
i2c’s multi-year investment in San Antonio is part of the privately-held company’s continued growth plans, where they will hire over 400 people in the city, building upon the 500 new hires that were made last year across the organization. The San Antonio center’s bilingual workforce will assist end customers in resolving issues such as general account management, fraud operations, dispute processing and live agent support.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About i2c Inc:
A pioneer in prepaid processing, i2c’s card processing solution makes it possible for its clients to get new products to market faster, tailor programs for specific segments and offer a variety of vertical solutions. Working with i2c, banks and card program managers are able to configure products that create competitive differentiation, enable the support of unique program requirements and capitalize on new product opportunities, ultimately achieving business success.
i2c is ISO 27001-2005, CMMI, ISO 9001, PCI-DSS and SAS70 certified with clients in North America, Latin America, Middle East, Asia Pacific and Europe. i2c is headquartered in Redwood Shores, California and has over 300 employees and 5 Sales and Support offices worldwide; i2c’s customer service and support is unparalleled, providing 24x7x365 service to its clients.
Published: Wednesday, April 7, 2021
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