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News : iAdvize Integration with Zendesk Improves Customer Service
Dec 4, 2014 -- iAdvize, the Click-to-Chat customer service solution provider, has launched an application to enable the synchronisation of Zendesk data with its real-time channels, Click to Chat, Call and Video. This new application gives businesses using iAdvize and Zendesk the possibility to enhance their online customer service.
Customers expect their experience to be smooth and for customer service agents to have access to all their prior communications with the company. This is particularly complex in today’s omni-channel world. The integration between iAdvize and Zendesk aims to provide a unified and coherent customer experience. It will also lead to an increase in agents’ performance as it reduces average handling time by providing them with all the information they need in one place.
The Zendesk connector is the latest addition to several integration and synchronisation features provided by iAdvize which include CRM, call centre and data warehouse application connectors, and integrations with intelligent virtual agents (IVA).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, December 5, 2014