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News : Ian Williams Enhances Planned and Responsive Repair Services with Localz Technology

#contactcenterworld

London, UK, June 14, 2022 -- Localz, a provider in last mile customer engagement, location and messaging technology, announced it has been selected by Ian Williams, to power its planned and response services to its customers in the property services market.

Ian Williams is a privately owned property services company in the UK. Delivering cyclical, planned and responsive services across the UK, Ian Williams works with clients across the housing, retirement living, education and commercial sectors.

Localz is powering Ian Williams' customer engagement platform, which enables automated customer updates, operative tracking and real-time feedback around service appointments. Ian Williams has integrated Localz Track My Appointment, Chat My Way, and Rate My Experience solutions to its customer platform. All of which is accessed via the Localz Management dashboard, connecting field and office workers.

Anthony Pycraft, Response Operations Director at Ian Williams said, "It is important to us that we continue to deliver an innovative and first-class customer journey, so by partnering with Localz we have the peace of mind that all appointments are tracked and communicated efficiently and to a high standard."

"We are delighted to have been selected by Ian Williams to power customer communications. It is so important that customers are able to keep track of their appointments and provide actionable feedback. Our solution will automate parts of the process, saving time and money and ensuring customers are prepared for service appointments. " said Tim Andrew, CEO of Localz.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LocalZ:
Localz are providers in digital customer engagement, combining real-time location tracking and multi-party customer communications. Localz takes the last mile complexity out of the day of service, offering businesses configurable solutions to make the day of service awesome. The Localz platform enables real-time service tracking, accurate ETAs, two-way communication, and dynamic feedback. Localz increases customer satisfaction and first-time access rates, saving operational costs along the way.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Thursday, June 16, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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