Washington, DC, USA, Aug, 2021 -- ibex (NASDAQ: IBEX), a global provider in business process outsourcing (BPO) and customer engagement technology solutions, announced the scheduled opening of its new customer experience delivery center in Pittsburgh, PA. Located at 500 Penn Center Blvd., the facility will encompass 33,000 square-feet of space with an anticipated opening date of October 1, 2021.
The new delivery center in Allegheny County, has an immediate need to fill 400 new positions. ibex currently operates 31 customer experience delivery centers across the United States, Jamaica, Philippines, Nicaragua, Pakistan and Senegal.
"When a business makes a decision regarding where to invest to meet its growth needs, it’s a vote of confidence in the winning location," said Mark Anthony Thomas, president, Pittsburgh Regional Alliance, an affiliate of the Allegheny Conference. "We are thrilled that ibex – a long-standing member of the Pittsburgh business community – has doubled down on its commitment to the region. Today’s announcement not only adds 400 new jobs, but it also fortifies Pittsburgh’s position as a tech hub."
"We are excited to open our new site here in the greater Pittsburgh region, strengthening our commitment to the city, while bringing hundreds of diverse career opportunities to the area," said Greg Rajchel, executive vice president, commercial and client operations, ibex. "Since 2004, Pittsburgh has been a critical driver of the growth and success ibex is experiencing as a leader in the BPO industry and the CX partner of choice for digital-first Blue Chip and New Economy clients."
"Our success is largely predicated on our people, their commitment to our clients and the superior customer experiences they provide," he added. "We look forward to providing hundreds of new career opportunities to the region, opening the door to as many people as possible to join our technology-driven, innovative and culturally diverse team."
Posted by Veronica Silva Cusi, news correspondent
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Friday, August 6, 2021
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