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News : ibex Accelerates Growth and Capital Investment in Pittsburgh; Opens CX Operations Facility with 400 New Jobs

#contactcenterworld, @ibexglobal1

Washington, DC, USA, Aug, 2021 -- ibex (NASDAQ: IBEX), a global provider in business process outsourcing (BPO) and customer engagement technology solutions, announced the scheduled opening of its new customer experience delivery center in Pittsburgh, PA. Located at 500 Penn Center Blvd., the facility will encompass 33,000 square-feet of space with an anticipated opening date of October 1, 2021.

The new delivery center in Allegheny County, has an immediate need to fill 400 new positions. ibex currently operates 31 customer experience delivery centers across the United States, Jamaica, Philippines, Nicaragua, Pakistan and Senegal.

"When a business makes a decision regarding where to invest to meet its growth needs, it’s a vote of confidence in the winning location," said Mark Anthony Thomas, president, Pittsburgh Regional Alliance, an affiliate of the Allegheny Conference. "We are thrilled that ibex – a long-standing member of the Pittsburgh business community – has doubled down on its commitment to the region. Today’s announcement not only adds 400 new jobs, but it also fortifies Pittsburgh’s position as a tech hub."

"We are excited to open our new site here in the greater Pittsburgh region, strengthening our commitment to the city, while bringing hundreds of diverse career opportunities to the area," said Greg Rajchel, executive vice president, commercial and client operations, ibex. "Since 2004, Pittsburgh has been a critical driver of the growth and success ibex is experiencing as a leader in the BPO industry and the CX partner of choice for digital-first Blue Chip and New Economy clients."

"Our success is largely predicated on our people, their commitment to our clients and the superior customer experiences they provide," he added. "We look forward to providing hundreds of new career opportunities to the region, opening the door to as many people as possible to join our technology-driven, innovative and culturally diverse team."

#contactcenterworld, @ibexglobal1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, August 6, 2021

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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