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News : ibex Adds Zendesk Integration to Its Wave X Technology Platform

#contactcenterworld, @ibexglobal1, @Zendesk

Washington, DC, USA, April 15, 2021 -- ibex (NASDAQ: IBEX), a global provider of CX technology & outsourcing solutions, announced an integration with Zendesk (NYSE: ZEN), a customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with CX solutions.

"As we expand the Wave X ecosystem, we’re thrilled to announce our partnership with Zendesk," says Jim Ferrato, Chief Information Officer of ibex. "The race to digitally transform the customer experience is accelerating across every industry. Our ability to build sophisticated technologies and integrate with existing infrastructure is critical to the growth and success of our clients."

Wave X is ibex’s purpose-built technology platform for improving customer interactions, customer insights, contact center performance, and client outcomes. 

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The Wave X integration with Zendesk demonstrates ibex’s continued focus on its BPO 2.0 framework, solidifying the firm’s commitment to offering a set of digital CX solutions for client performance across the customer engagement value chain.

"We’re happy to partner with ibex to support our digital native customers," said Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. "Zendesk is at our best when we work closely with our partners, providing the best possible experience to our clients."

#contactcenterworld, @ibexglobal1, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Friday, April 16, 2021

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

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