#contactcenterworld, @ibexglobal1, @Zendesk
Washington, DC, USA, April 15, 2021 -- ibex (NASDAQ: IBEX), a global provider of CX technology & outsourcing solutions, announced an integration with Zendesk (NYSE: ZEN), a customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with CX solutions.
"As we expand the Wave X ecosystem, we’re thrilled to announce our partnership with Zendesk," says Jim Ferrato, Chief Information Officer of ibex. "The race to digitally transform the customer experience is accelerating across every industry. Our ability to build sophisticated technologies and integrate with existing infrastructure is critical to the growth and success of our clients."
Wave X is ibex’s purpose-built technology platform for improving customer interactions, customer insights, contact center performance, and client outcomes.
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The Wave X integration with Zendesk demonstrates ibex’s continued focus on its BPO 2.0 framework, solidifying the firm’s commitment to offering a set of digital CX solutions for client performance across the customer engagement value chain.
"We’re happy to partner with ibex to support our digital native customers," said Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. "Zendesk is at our best when we work closely with our partners, providing the best possible experience to our clients."
Posted by Veronica Silva Cusi, news correspondent
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, April 16, 2021
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