Washington, DC, USA, June 9, 2021 -- ibex (NASDAQ: IBEX), a global provider in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced enhancements to ibex Training Simulator, a virtual solution designed to accelerate agent learning, create customer experiences, and enhance customer satisfaction across digital and traditional communication channels.
ibex Training Simulator pairs the company’s BPO 2.0 technology expertise with its global training operations to quickly ramp agent proficiency, while enabling its customers to enhance and digitally transform their customer experience.
"The Covid-19 era has dramatically accelerated the need for companies to adapt to a new digital world where their customers dictate how and where they would like to engage," said Jim Ferrato, CIO, ibex. "In order to succeed in this environment, front line agents need to be well trained and versed in how to best communicate with customers and create more personalized and engaging experiences. ibex Training Simulator helps agents master common scenarios and build critical expertise, then utilize that knowledge in the real world to help deliver a world-class customer experience."
Posted by Veronica Silva Cusi, news correspondent
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Friday, June 11, 2021
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