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News : ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support

#contactcenterworld, @ibexglobal1

Miami, FL, USA, Mar 7, 2022 -- ibex (NASDAQ: IBEX), a global provider in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Guru, the collaborative knowledge management solution for digital workplaces, announced a strategic partnership that will enhance the effectiveness of customer support agents within the health and wellness industry, as well as all other industries.

There is an acute need for companies to digitally transform the way they collect, maintain and distribute knowledge to ensure that everyone they hire has the most accurate, trustworthy and up-to-date information they need to do their best work. Easy access to information is especially critical to the delivery of effective and efficient customer support.

"There is a real need for companies to improve the quality of service they provide to their customers in this new hybrid work reality and making information easy to find is a key step towards achieving this goal," said Jim Ferrato, Chief Information Officer, ibex. "We are excited to partner with Guru to combine ibex’s best-in-class customer support with Guru’s innovative knowledge management software to speed delivery of service and make customer support representatives more productive, reducing the overall cost of providing excellent service."

"The proliferation of applications, messages and content in companies of all sizes has exploded, and Guru is dedicated to relieving the burden of information overload from employees," said Rick Nucci, CEO of Guru. "By pairing Guru’s software with ibex’s industry-leading global BPO customer support capabilities, companies will be able to deliver exceptional quality of service to improve client satisfaction and retention."

#contactcenterworld, @ibexglobal1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Tuesday, March 8, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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